Troubleshooting
How to fix connection issues
Introduction
This page is for you if you are not able to setup a connection by following the steps of our setup guide.

If you havn't tried following this guide yet, please do that first.
Advanced stuff
Please keep in mind that we don't expect all users to be able to follow the methods shown on this page.

If you are facing any problems, feel free to contact the support.
The Windows Firewall
The most common reason for connection issues is the Windows Firewall. This tool is often blocking the Remote Control Server and prevents the app from connecting to the pc.

Try disabling the Firewall to see if it is blocking your connection. If it is, you need to make an exception for the Remote Control Server and make sure that port 1925 (TCP), 1926 (UDP) and 1927 (TCP) are open.

How to allow a program
How to open a port
Sub-Networks
A very important thing is your current network. To communicate with the server, the app (your smartphone) needs to be in the same subnetwork as your pc. The connection won't work if you are using your mobile data network for instance.

To check if your devices are in the same subnetwork, compare the IP address of the Remote Control Server and the Remote Control app. You will see 4 numbers seperated by a dot. Only the last number should be different.

How to pind the server IP
How to find the app IP
Ping an IP address
To check if your network is setup right and to ensure that app and server can communicate with each other, the ping command is very useful. Get your smartphone's IP address and follow these steps on the pc you want to control:
How to ping an IP address
If the ping times out your devices are not in the same sub-network or you network setup is messed up. If not, everything is alright and the app should be able to connect with your pc.
Anti-Virus software
It can happen that software like Antivir, McAfee, Kaspersky or similar are blocking the network capabilities of the Remote Control Server. There's no general solution for that but you will have to make an exception for the server.

Please contact the particular customer support if you have issues with any anti-virus software.

 

Remote Control Collection

The Remote Control Collection is a compilation of remotes, which you can use to wirelessly control your PC! The remotes enable you to control the PC beyond mouse and keyboard!

Included remote controls are:

The controls in detail:

Mouse Remote

Imagine your PC’s touchpad right on your Android device. Multitouch gestures like scrolling and zooming are supported. You can toggle the keyboard to send keys at the same time.

Keyboard Remote

Use the physical or virtual Android keyboard to type characters and they will appear on your PC. Important keys like escape and control are also available.

Media Remote

Control the media player of your choice! Supported are Windows Media Player, iTunes, VLC, Media Monkey, Songbird and more.

Slideshow Remote

Control your slideshows directly from your smartphone! That works with Powerpoint, Impress and Adobe Reader and Windows Media Center.

Scroll Remote

Easily navigate through long websites like Facebook, 9gag or something similar.

Shortcuts

Shutdown the PC from your bed or use the most common keyboard shortcuts to work faster. To receive the commands from the Remote Control App, you will need the Remote Control Server. If you have trouble setting up a connection, follow this step-by-step guide or watch the video tutorial. Facebook fans can test the pro version for free: http://facebook.com/RemoteControlApps